FAQ

We charge flat-rate shipping on all orders. All packages are sent through Canada Post. We charge $4.00 CAD for shipping within Canada, and $7.00 CAD (“small packet” standard price) for shipments to the United States. We currently do not ship outside North America. (For overseas orders, please visit our Etsy store.)

Gift wrapping can be requested as an additional charge. Please contact us before your purchase if you need something special!

Unfortunately, we aren’t accepting any custom orders at this time. If you are interested in placing a wholesale order, please contact us directly for more information.

We don’t accept order cancellations, but we encourage you to contact us directly if there is a problem with your order.

Unfortunately, we don’t accept exchanges at this time. However, if there is ever a problem with your order, we encourage you to contact us directly.

We gladly accept returns as long as you contact us within 3 days of delivery and ship the items back to us within 7 days of delivery. Buyers are responsible for return shipping costs as well as any value loss due to damage. Due to the nature of these items, unless they arrive damaged or defective, we can’t accept returns for personalised orders or wholesale orders.

We accept both PayPal and credit cards through the WooCommerce platform on WordPress, processed by Stripe. For more information about WooCommerce you can check out their site at woocommerce.com

No, The High and Mighty is not responsible for any fees incurred during shipping.

Because our items are small, our shipping methods do not come with tracking numbers by default. If you require a tracking number please contact us before placing your order so we can calculate shipping costs.

Shipping times vary between countries. We do our best to adhere to those estimates, but once it’s been shipped it’s out of our hands. Holidays and customs may delay delivery.

Estimated Shipping times:
Canada: 3-9 business days
United States: 4-9 business days

We currently do not ship to Europe.

All orders (except wholesale or custom orders) are generally processed within 5 business days of being received. Holidays and other events may delay processing time. If you require quicker dispatching, please contact us before you make your purchase.

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